What personal information do we collect?
When you place an order on our Site, we collect your name, e-mail address, mailing
address, credit card number, and expiration date. When you register for membership
on our Site, we also collect basic information about your pet when you actively
give us such information.
How we use your personal information.
The information we collect when you place an order or register for membership on
our Site allows us to process and fulfill your order and to notify you of your order
status. We also use this information to occasionally notify you about important
functionality changes to the web site, new FreshFetch services, and special offers
we think you'll find valuable.
Your pet's condition and age information allows FreshFetch to evaluate your self-reported
health status to determine basic program eligibility. You will be notified at registration
if your profile excludes you from participation in the plan.
We may use the personal information we collect from you for any of the following
purposes: (1) to fulfill your requests for products and services; (2) to provide
you with offers (3) to contact you when necessary; (4) to review site usage and
operations; (5) to address problems with the Site, our business or our products
and services; and (6) to protect the security or integrity of the site and our business.
Your information may be shared with reputable third party associates of FreshFetch
unless you have expressly asked us not to, the law requires it, or to protect the
rights or property of FreshFetch.
FreshFetch does not share payment information with third parties.
Surveys
FreshFetch periodically asks members to participate in online surveys or fill out
online questionnaires concerning topics such as the characteristics of your shipment
receipt, advertising effectiveness and customer satisfaction. All surveys and questionnaires
are optional and the information collected will not be associated with any user's
personal information. Information gathered may be shared with third parties in order
to improve customer satisfaction and program effectiveness. No personal information
of any user will be connected to survey or questionnaire results
Cookies
When you register, we gather web traffic information via "cookies." Cookies are
small pieces of digital information stored by your browser on your computer and
tracks initial and returning visits, browsing patterns on our Site, and products
ordered or viewed. Our cookies do not contain personally identifying information,
but they enable us to identify you as a repeat visitor and help us personalize your
Site experience. You need to have cookies enabled on your computer in order to use
our Site.
How does FreshFetch protect customer information?
Protecting your information is important to us. We use the industry standard technology
to protect the security of your information. We have taken certain physical, electronic,
contractual and managerial steps designed to safeguard the information we collect
from you. Unfortunately, no data transaction over the Internet can be guaranteed
to be 100% secure.
How does FreshFetch use third party information it collects?
From time to time, we collect third party email addresses or other contact information
from our users and customers so that we may send information to their friends and
family on an as-requested basis. For example, we collect email addresses when a
customer provides us with that information so that we may send out Referral Coupons.
We also require same when users utilize certain functions such as "email this to
a friend" features.
Will FreshFetch disclose the information it collects to outside parties?
FreshFetch shares information with third party intermediaries for shipping and billing
purposes and with other third party intermediaries that provide a service for FreshFetch
to help us operate our business and the Site or administer activities on our behalf.
These companies do not retain personal information or share it with any other parties.
These companies may include Bank of America, United Parcel Service, Federal Express,
Visa, MasterCard, Discover, and American Express and others.
FreshFetch may provide aggregate statistics about our customers, sales, traffic
patterns, and related site information to reputable third-party vendors. In addition,
from time to time, we may make customer e-mail addresses, postal addresses and telephone
numbers available to other reputable business associates whose products or services
might be of value to you. If you do not want us to share your information with other
companies or organizations, please let us know in your account preferences by opting
out of third-party promotional communications.
FreshFetch may also disclose your personal information to third parties in certain
limited circumstances, as follows: (1) as necessary if we believe that there has
been a violation of our site Terms and Conditions, of the law, of our rights or
of the rights of any third party; (2) to respond to judicial process and provide
information to law enforcement agencies or in connection with an investigation on
matters related to public safety, as permitted by law, or otherwise as required
by law; and (3) if our company or substantially all of its assets are acquired,
your personal information may be one of the transferred assets. (4) If you have
given permission for us to share your account information with other members of
your household.
Bulletin Boards, Chat Rooms (Support Groups) & User Blogs
Now or at some time in the future, our Site may host bulletin boards, chat rooms
and blogs. This format will give our members the opportunity to interact with each
other. These areas are moderated to help keep inappropriate messages from being
posted. You may be offered the opportunity to include your e-mail address with your
message, but you are not obligated to do so. Please keep in mind that whenever you
voluntarily disclose personal information online—on message boards, through e-mail,
in meeting rooms or in blogs—your information can be collected and used by others.
In short, if you post personal information online that is accessible to the public,
you may receive unsolicited messages from other parties in return. We cannot control
the actions of any third parties. We will not sell or share e-mail addresses or
any other personally identifying information from our bulletin boards, chat rooms
or blogs.
A Special Note to Parents
FreshFetch only allows the participation of persons 18 years and older.
Your Consent and Notification of Change
By using our web site, you consent to the collection and use of your information
by FreshFetch. If at some point in the future, there is a material change to our
information usage practices that affects your personally-identifiable information,
we will notify you by e-mail at the address that you provide in your personal profile
maintained by us.
Newsletter
If a user wishes to subscribe to our newsletter, we ask only for an individual's
email address.
Corrections/Updates
To make changes to any of your personal information, including name, username, password,
shipping address, and telephone number, you can login and click in the My Account
section of the FreshFetch web site. Household members may not make changes to your
account information, or cancel or renew your account without your express permission.
Third-Party Websites
From time-to-time, our Site may contain links to third-party websites, which may
have privacy policies that differ from our own. We are not responsible for the activities
and practices that take place on these sites. Accordingly, we recommend that you
review the privacy policy posted on any site that you may access through our site.